Q:“How do I place an order?”

A:Here are several options to chose from:

1. Order directly through your Sales Coach
   

2. Call our Order Processing/Inside Sales Team at 877.377.5386
   

3. Send an email to [email protected]
   

4. Fax your order to Order Processing/Inside Sales Team at 425.438.0665
   

5. Leave a message 24-hours a day on our voice mail system 877.377.5386
   

6. Visit one of our store showrooms. Call ahead and we will have it ready for you!
   

Inside Sales Team
The Exclusive salon Products Inside Sales Team is available to help you place orders and answer questions about your order, inventory status, current promotions and even answer technical questions. The Inside sales Team is also available to answer your billing questions, quickly resolve discrepancies, and assist in all matters relating to your statement of account.

Inside Sales Team Hours
Monday-Thursday 9 am - 5 pm

Friday 9 am - 4 pm
Please note: We are closed for the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving and the day following, Christmas and New Year's Day

Minimum Order: $10.00

Methods of Payment
Cash/Debit ● Visa ● Mastercard ● Check

A charge of $25 will be applied to all returned checks.

Shipping
All orders are shipped via Northwest Shipping or UPS
Orders shipped Monday-Friday
Orders are processed and shipped within 2-3 business days

Please allow 3-4 days for shipment to arrive

please note: During Holiday season delivery times may vary

Shipping Charges
Shipping Charges - standard shipping rates by weight apply

Delivery area surcharge to remote areas - UPS rates apply
Delivery surcharge for residential deliveries - UPS rates apply
C.O.D. orders are charged $10.50/UPS, $9.00 Northwest in addition to all shipping charges
please note: Avoid C.O.D. charges by pre-paying with a credit card.

Return Policy

Best practices check list to prevent returns:

1. Unpack your order immediately upon receipt
   

2. Designate a person to check in and price products
   

3. Check what you received against the invoice
   

4. Notify us within 24 hours if you find discrepancies or damaged products
   

If a return is needed, please note our policy for returns:

1. Store Credit Only - No cash refund
   

2. All promotions and in house deals are final. no returns. no exchanges
   

3. Any item returned within 30 days will incur no restock fee
   

4. Any item returned between the 31st and 90 days will incur a 20% restock fee
   

5. No returns after 90 days
   

6. All items must be in resalable condition only exception-Defective Product
   

7. Credits will be applied after item returns to warehouse or approved by management for credit
   

8. No discontinued product or product in outdated packaging